Privacy Policy

1. Information We Collect

Information You Provide

When you use SendForMe, you provide us with:

• Sender name and U.S. mailing address
• Recipient name and U.S. mailing address
• The PDF document you upload
• Payment information (processed directly by Stripe; we do not store your full card details)
• Your email address (for order confirmation and status notifications)

Information Collected Automatically

We may collect standard technical information when you visit our website, including IP address, browser type, device type, and pages visited. This information is used for security, fraud prevention, and service improvement.

2. How We Use Your Information

We use the information you provide solely to:

• Process and fulfill your mail order
• Validate sender and recipient addresses
• Send you order confirmation, status updates, and failure notices by email
• Issue refunds where applicable
• Maintain an audit trail for order and refund activity
• Detect and prevent fraud and abuse

3. How We Share Your Information

We share your information only as necessary to fulfill the Service:

• Mail fulfillment provider: We transmit your sender address, recipient address, and document to our third-party mail fulfillment provider (LetterStream) solely to process and deliver your physical mail.
• Payment processor: Payment details are handled by Stripe, which operates under its own privacy policy and PCI-DSS compliance program. We do not store full card numbers.
• Analytics provider: We use Google Analytics to understand how our website is used (for example, which pages are visited and how users navigate the site). Google may process this data according to its own privacy policy.
• Legal compliance: We may disclose information if required by law, regulation, or valid legal process.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

We retain your personal information (addresses, email, order records) for as long as necessary to fulfill the order, support refund requests, and meet legal recordkeeping obligations.

Uploaded PDF files are retained for a maximum of thirty (30) days from submission, after which they are automatically and permanently deleted from our systems.

5. Data Security

We use industry-standard security measures to protect your information, including:

• TLS encryption for all data in transit
• Encryption at rest for sensitive stored data
• Minimized PCI scope through the use of Stripe's hosted checkout

While we take reasonable precautions, no system is completely secure. We encourage you not to submit documents containing unnecessary sensitive personal information.

6. Cookies and Tracking

We use cookies and similar technologies for session management and analytics. Specifically, we use Google Analytics to measure site traffic and usage patterns, such as page views, browser type, device information, and interactions with our pages.

You can control cookies through your browser settings and can opt out of Google Analytics by using Google's browser opt-out add-on. We do not use analytics data for third-party advertising or behavioral profiling.

7. Children's Privacy

The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our Service, please contact us and we will take steps to remove it.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us via our support email. We will respond within a reasonable timeframe.

California residents can review our Do Not Sell or Share My Personal Information disclosure for CCPA/CPRA-specific rights and instructions.

9. Third-Party Links

Our website may contain links to third-party services (such as Stripe). We are not responsible for the privacy practices of those services and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this document reflects the most recent revision. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via email. Our support contact information is available on our website.